"Our number one goal is to 'Safeguard' the interests of our clients."

-Robert Klein, Founder and Chairman of the Board, Safeguard Properties, LLC

Safeguard Properties, LLC is one of the most respected companies in the mortgage field service industry. The reason for this is simple: we provide resolution to our clients' needs. The ability to provide the solutions our clients rely upon is rooted in the unsurpassed customer service we provide our clients. Our outstanding customer service is largely dependent on the superior services Safeguard's field representatives provide.

Special Message:

Consumer Complaint Hotlines

REO Vendors: 877-340-5909 x2160

Inspection Vendors: 800-852-8306 x2155

P&P and All Other Vendors: 800-852-8306 x2158

In addition there are certain circumstances that require immediately contacting a customer service number, these include: SCRA, PTFA, or Extraordinary Circumstances. Do not use order updates to relay complaints to Safeguard. Reporting to the phone number provided above ensures appropriate tracking required by the Consumer Financial Protection Bureau as well as prompt resolution.
Mobile Team introduces a new download site, new app icons and Push Notifications for Android - Photo Direct and Vendor Web Mobile. For details on the update please Click Here!

You can also go to SPIVendor.com for more details and training materials.

The Ethics Hotline
Maintaining high ethical standards is a core value for Safeguard Properties Management, LLC. The Safeguard Hotline provides you with a simple, anonymous way to confidentially report improper conduct or violations of Safeguard's Policies by any Safeguard representative, including all staff, management, contractors, or vendors acting in Safeguard's name.
You may file a report at safeguardproperties.ethicspoint.com, or by dialing toll-free 1-855-271-2686. This hotline service does not replace or supersede existing reporting methods. It is not intended to serve as a complaint hotline or a place to report technical issues.

HUD Debarment
A debarment sanction means that an individual, organization and its affiliates are excluded from conducting business with any Federal Agency government-wide. Debarment is the most serious compliance sanction and is generally imposed for a three-year period or longer. It is important for vendors to review the HUD Debarment list when searching for employees/subcontractors to perform work. The HUD Debarment List can be found at: http://www.sam.gov

Resources MUST call their main to have their passwords reset. Helpdesk is unable to assist in re-setting passwords for resources.

Vendor Web, Vendor Web Mobile and Photo Direct will be unavailable for scheduled maintenance on Tuesday, September 27th, 2016 from 4:00 AM EDT to 8:00 AM EDT.

During this time you will not be able to log into the Vendor Web. Please download/upload information prior to the maintenance period.

If you are using Vendor Web Mobile, do not open these orders on Vendor Web until AFTER you transmit the photos.
If the work orders are opened before you transmit, the photos will not be labeled in Vendor Web.


Safeguard will be conducting scheduled maintenance this weekend starting Saturday September 24th at 06:00 P.M. E.D.T. and estimated to be completed by Sunday September 25th at 06:00 A.M. E.D.T..

Functionality during maintenance window:

  • No new orders will be available and orders will not fall off of the order lists when completed. All orders will be processed once the system is back up on Sunday.

  • Accessing images may be slow during the maintenance window

  • Connectivity will be sporadic starting around 11 PM on Saturday night through 5 AM Sunday morning. If you have an issue, please retry after 5 minutes.

  • All Mobile applications will be available during the maintenance window - Log in prior to 5pm E.D.T. to download new work orders.

  • You will be able to transmit via Mobile. All orders will be processed once the system is back up on Sunday.