Safeguard Properties, LLC is one of the most respected companies in the mortgage
field service industry. The reason for this is simple: we provide resolution to
our clients' needs. The ability to provide the solutions our clients rely upon is
rooted in the unsurpassed customer service we provide our clients. Our outstanding
customer service is largely dependent on the superior services Safeguard's field
IT Technical HelpDesk Tip:
In order to expedite resolution of your technical issue, when calling the IT Technical HelpDesk, please specify that you are a vendor using the Vendor Web application.
For Vendor Web technical issues, please contact the IT Help Desk at 1-800-852-8306 ext. 3999.
Consumer Complaint Hotlines
REO Vendors: 877-340-5909 x2160
Inspection Vendors: 800-852-8306 x2155
P&P and All Other Vendors: 800-852-8306 x2158
In addition there are certain circumstances that require immediately contacting a customer service number, these include:
SCRA, PTFA, or Extraordinary Circumstances. Do not use order updates to relay complaints to Safeguard. Reporting to the phone number provided above ensures appropriate tracking required by the Consumer Financial Protection Bureau as well as prompt resolution.
Mobile Team introduces a new download site, new app icons and Push Notifications for Android - Photo Direct and Vendor Web Mobile. For details on the update please Click Here!
You can also go to SPIVendor.com for more details and training materials.
Update as of 03.03.15
New Versions of Photo Direct (iOS and Android) and Vendor Web Mobile (iOS and Android) are now available. Photo Direct version 2.2.0 (iOS) - 2.2.1 (Android) and Vendor Web Mobile version 1.7.0.
Go to m.safeguardproperties.com on your mobile device for more information on the updates and to install the newest version.
The Ethics Hotline
Maintaining high ethical standards is a core value for Safeguard Properties Management, LLC. The
Safeguard Hotline provides you with a simple, anonymous way to confidentially report improper
conduct or violations of Safeguard's Policies by any Safeguard representative, including all staff,
management, contractors, or vendors acting in Safeguard's name.
You may file a report at safeguardproperties.ethicspoint.com, or by dialing toll-free 1-855-271-2686.
This hotline service does not replace or supersede existing reporting methods. It is not intended to serve as a complaint hotline or a place to report technical issues.
A debarment sanction means that an individual, organization and its affiliates are excluded from conducting business with any Federal Agency government-wide. Debarment is the most serious compliance sanction and is generally imposed for a three-year period or longer. It is important for vendors to review the HUD Debarment list when searching for employees/subcontractors to perform work. The HUD Debarment List can be found at: http://www.sam.gov
Safeguard will be performing scheduled maintenance on Vendor Web, starting Saturday, March 28, 2015 at 5 PM E.S.T. until Sunday, March 29th, at 6 A.M. E.S.T.
Vendor Web Vendors may not see work order text, mobile home identifiers, restated bids, or restated damages. Orders will remain in the "open" status and no new orders will be received.
All orders will be processed on Sunday, March 29th, 2015
If you are using Vendor Web Mobile, do not open these orders on Vendor Web until AFTER you transmit the photos.
If the work orders are opened before you transmit, the photos will not be labeled in Vendor Web.
Vendor Web Changes as of 12/09/14
to see the latest Vendor Web updates.