The purpose of this Frequently Asked Questions (FAQ) document is to serve you as your first resource and self help for answering the most asked questions about the Safeguard SafeView - Preserve. If your question is related to Safeguard Properties business rules or client/investor guidelines, then please contact your Regional Coordinator for assistance.
Click on a question below to read the answer.
What are the minimum system and program requirements to access and use the SafeView - Preserve?
Can I submit photos from an external source like an external hard drive or CD ROM/ Network drive?
Can I adjust photo size after I have copied them to my hard drive?
I need to change my password or update my email address? Who do I contact?
I am receiving an error message when trying to update a Work Per Bid order.
There are work orders from last year on my open report. Am I supposed to do something with them?
There are work orders under my login that should be under one of my other codes. What do I do?
Do I need Microsoft Word to submit 2nd bids (that include my signature) via the SafeView - Preserve?
Why does SafeView - Preserve say that I uploaded duplicate media?
What are the minimum system and program requirements to access and use the SafeView - Preserve?
Windows 2000 or above versions.
Java version 1.4.2 or above versions.
Internet
Explorer 6.0 - 7.0 versions. Internet Explorer 8 is currently not supported.
Verify your login and password are correct.
Verify
that you are on the correct web site
:
https://vnet.safeguardproperties.com
The
SafeView - Preserve site and Safeguard Properties web site are separate; therefore
the SafeView - Preserve site may still be available. Please try to access the SafeView - Preserve site using the above link.
While on the SafeView - Preserve login page, click on Favorites on your web browser at the top of the page and select Add to Favorites. You will be prompted to enter a name that will be displayed in your favorites menu. Enter the name and select OK. Once added, you can select the appropriate web page from your list of Favorites at any time to be directed to the login page.
It
is recommended that you use this method to access the SafeView - Preserve in the
event the main Safeguard Properties web site is unavailable.
Clear your Java/Browser caches.
Clear out your Browser cookies and delete temporary Internet files.
Refresh
your Browser.
The web site may run slower during peak hours (usually 5:00 PM - 12:00 AM EST) due to the number of users accessing it.
Verify your local network is not busy
There may be problems with your Internet Service Provider (ISP).Check with your ISP for any delays/ technical problems.
Check for spy ware/viruses on your machine.
FYI
- All connections/data submitted over SafeView - Preserve are now encrypted.
Can I submit photos from an external source like an external hard drive or CD ROM/ Network drive?
No,
all photos must be copied to your local hard drive and uploaded from there.
Verify your camera is set to the lowest resolution.
Verify your images are set to 640 x 480.
Close any unnecessary programs running on your machine.
Check to see if you are uploading during peak times. (Photo uploads may take longer)
Check for spy ware/viruses on your system.
There
may be possible problems with your Internet connection.
Can I adjust photo size after I have copied them to my hard drive?
Consult your digital cameras technical documentation.
I transferred photos/update and got a data transfer error A mistake on an update that must be corrected prior to being able to transmit the results to Safeguard Properties. .
Clear your Java cache (Refer above on how to clear Java cache.)
Verify you are using the correct version of Java.
Your
login in session may have timed out. Verify your session is still active
(logged on).
I need to change my password or update my email address? Who do I contact?
Call the Help Desk at extension 3999 to update your email address.
You
can change your password using the My Account features after you log in
to SafeView - Preserve.
Verify you are on the correct tab (Open, Invoice/Photo Needed, Completed)
Verify you are on the correct work type tab (Claims, Grass or Maintenance)
If you have multiple login codes, check all logins.
Refresh screen/check again in one hour, there could be some possible delays due to internal problems.
Check with your Regional Coordinator to verify the work order is still assigned to you.
Call
Help Desk at extension 3999 if still not showing up.
You
need to scan the letterhead
bid
A cost amount for work that cannot be completed for the allowable.
as an image and submit it the same way that you would a photo. Under the
photo labeling editor button, you'll need to select Bid as the file type.
I am receiving an error message when trying to update a Work Per Bid order.
Contact
the Help Desk at extension 3999 and have them covert the work order to
HTML.
Connection problems with your local Internet connection (traffic/ stale local IP session) can reset session to SafeView - Preserve. The SafeView - Preserve site will kick you off automatically after 2 hours of inactivity, this includes any updates/ photo uploads that may take more than 2 hours and you will get a transfer failure message.
Check your local Internet connection for any problems.
Check
/ verify you are using the correct Java version.
Orders
are kept on SafeView - Preserve for 6 months. If the order does not appear
on your Open tab, check the Invoice/Photo Needed and Completed tabs.
When using the web, your updates, invoices, and photos are available to us as soon as you've submitted them.
Within
24 hours of updating, a vendor should see In Process in the Status column
of your Open Work Orders page. If you do not see In Process, let your
regional coordinator know.
Select your work order from the list, click on Files, and then click on the link that says Invoice.
Once
that opens, click on your print button at the top of your browser's window.
This
is an internal procedure, and you should contact your Regional Coordinator
for any such issues. Usually, we will be able to have the order placed
back on the web site within a day or two.
There are work orders from last year on my open report. Am I supposed to do something with them?
Report
this to your Regional Coordinator along with the work order numbers. This
will be reported to our IT Department and the listed orders will be removed
when applicable.
There are work orders under my login that should be under one of my other codes. What do I do?
Report
this to your Regional Coordinator along with the work order numbers. This
will be reported to our IT Department and the listed orders will be corrected.
No,
these types of files are not supported.
No,
however you can convert word documents to TIFF files in MS Word and submit
those as Letterhead bids without having to use a scanner. See Microsoft
Word Help for TIFF conversion help.
No,
the application is designed to run only on Windows 2000 and above versions.
From the bottom of the Remaining Media screen, find the header A section break used within the SafeView - Preserve program. called “All Media Labels.”
Right click on the media label A grey box within an update where photos can be dragged and dropped. with the photo to be removed.
A
window will display containing all media attached to the chosen label.
Select and remove any or all photos.
Disable/Configure your pop-up blocker to allow pop-ups to our site then log in again. The web site should now work.
If
you have Norton 360 installed in your PC then you will need to configure
Norton to allow access to our site. A temporary fix is to disable the
Add-On 'Norton Confidential'
Do I need Microsoft Word to submit 2nd bids (that include my signature) via SafeView - Preserve?
Yes.
The “Create Letterhead” link opens a Word document with the bids selected
on the Bid Review screen. If you do not have Word installed on your system,
the computer will not create the file.
In most cases, yes. One of the purposes of the SafeView - Preserve System is to ensure that all photos required to both close and bill an order are provided by the vendor in the field. If you are missing a required photo, the order will not be able to be billed until the photo is not provided. Not providing the photo will run the risk of the vendor not getting paid for the completed work.
Submitting
updates with out all required photos should be done only at the request
of your Regional Coordinator.
You
do not have to submit an entirely new update. You can click the “Resume
Update” button and provide only the additional photos.
You can reuse any photo that you have uploaded for a particular order as long as you do not do so within the same section. For example, if your front of the house photo is also your before grass cut photo, you can reuse that photo because they will be attached to labels on the General Property and Yard Maintenance sections.
You may not reuse a photo within the same section. For example, if you have a photo depicting a knob lock installation, you may not use the same photo to depict the deadbolt installation on the same door. These labels appear on the same page, so the photo cannot be reused in this case.
You
cannot rename a photo and upload it again to reuse it.
All orders can be found by clicking on the orders tab. The main order list can be filtered by category and sorted by clicking the desired column header.
A
search function will be added to the site in the near future to make it
even easier to find your orders.
How
do I access information I previously submitted on SafeView - Preserve? (Updates
and Invoices)
Unfortunately, there is currently no method to retrieve updates and invoices submitted to Safeguard under the old vendor web program.
If
a single update or invoice is needed for your records, you may request
it from Safeguard Properties, however we will be unable to provide large
quantities of paperwork if you did not retain your own records.
You
can right-click on any unlabeled media in the
media
gallery
The bottom portion of the updating screen where uploaded media are
displayed.
and create a custom label for it.
Why does SafeView - Preserve say that I uploaded duplicate media?
The system is designed to recognize duplicate photos uploaded to the Vendor Web site. These duplicate photos must be removed or they can cause errors in your update.
Remove all duplicate media from any labels they may have been attached to.
You
may then delete the duplicate photo from either the Upload Media or Remaining
Media screens.
Orders are not considered truly “complete” until they are closed from the Safeguard side.
Once you submit your update to Safeguard, it must go through a quality control process. Only once this quality control process is complete and the information has been submitted to the client, will the order drop off of your order list.
If
an order remains on your open list for an inordinate amount of time with
no explanation or request from Safeguard for additional information, please
contact your regional coordinator.
Email the photos to vendorwebsupport@safeguardproperties.com
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